Frequently Asked Questions
Everything you need to know about your TORRAS experience, from shipping to product care.
What kind of warranty do you offer on TORRAS products?
We offer a comprehensive 180-day limited warranty on all our products, including phone cases, screen protectors, and portable fans. This covers any manufacturing defects in materials and workmanship.
How long does shipping take and how can I track my order?
Standard shipping usually takes 3-7 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange within 30 days of delivery.
Do your phone cases support wireless charging and MagSafe?
Yes, most of our premium cases are designed with thin-profile technology to support wireless charging. Our MagSafe-compatible series features built-in magnets for seamless attachment with chargers and accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
How do I ensure I am buying an authentic TORRAS product?
To guarantee authenticity and full warranty coverage, please purchase directly from our official website or our authorized flagship stores on major e-commerce platforms like Amazon.